🔐 Privacy Policy

Effective Date: 2025-4-18
BellePoshak –  Serving customers globally

1. Introduction

At BellePoshak ("Company", "we", "our", "us"), your privacy is our top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase from our website www.belleposhak.com (the "Site"). We are fully committed to safeguarding your privacy and complying with data protection laws applicable in your jurisdiction, including but not limited to the Information Technology Act, 2000 (India), GDPR (EU), and CAN-SPAM Act (US/Canada), to the extent required.

By using our website or providing your information, you agree to the practices outlined in this policy.

2. Information We Collect

We collect both personal and non-personal data directly and indirectly when you interact with us.

Personal data may include but is not limited to:

  • Full name

  • Shipping/billing address

  • Email address

  • Phone number

  • Payment method details (processed securely through third-party gateways)

  • Purchase history

  • Order preferences

  • User feedback

  • Account login credentials (if applicable)

  • IP address and geolocation

Non-personal data includes:

  • Browser type and version

  • Device information

  • Session data

  • Time spent on site

  • Clickstream behavior

  • Referral URLs

  • Cookies and tracking data

3. How We Use Your Information

Your data is used to:

  • Fulfill orders and provide customer service

  • Process secure payments through third-party gateways (e.g., Razorpay, Stripe, PayPal, Shopify Payments)

  • Communicate order updates, shipping details, and promotions

  • Analyze shopping behavior to improve our product offerings

  • Send promotional emails and SMS (only with opt-in)

  • Detect, prevent, and respond to fraud or illegal activities

  • Comply with legal obligations

4. Legal Basis for Processing

We process your data under several legal bases:

  • Consent – You have given us permission (e.g., marketing opt-ins)

  • Contractual Necessity – To fulfill a purchase or service you requested

  • Legal Obligation – To comply with tax or legal reporting laws

  • Legitimate Interest – To improve services, prevent fraud, analyze trends

5. Use of Third-Party Services

We share necessary data only with trusted third parties:

Partner Purpose
Shopify Platform hosting
Razorpay / Stripe / PayPal Secure payment processing
Shiprocket / Courier Partners Order fulfillment and tracking
Google Analytics / Meta Ads Website tracking and marketing
Email Service Providers (Mailchimp, etc.) Marketing emails (with consent)

All third-party partners are contractually obligated to protect your data.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to improve your browsing experience.

Cookies allow us to:

  • Maintain session login

  • Save cart preferences

  • Track browsing behavior

  • Measure marketing campaign success

You can control or disable cookies through your browser settings, but it may affect some website features.

7. Marketing and Promotional Communication

If you opt in, we may send promotional emails, SMS, or WhatsApp messages about new launches, offers, or brand news. You may unsubscribe at any time via a link in the communication.

We may use your email and shopping history to personalize offers and improve your shopping experience.

8. Customer Rights

Depending on your region (EU, Canada, India, etc.), you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw marketing consent

  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please email us at support@belleposhak.com.

9. Data Retention

We retain personal data for as long as necessary to fulfill your order and comply with legal, accounting, or tax obligations. Marketing data is retained until you unsubscribe or request deletion.

10. Data Security

We use industry-standard security measures, including:

  • SSL encryption

  • Secure servers

  • Role-based access to sensitive data

  • Regular security audits

  • Encrypted storage of passwords

However, no method of transmission is 100% secure. By using our site, you acknowledge this risk.

11. Minors

Our site is not intended for children under the age of 13. We do not knowingly collect data from minors. If you are a parent or guardian and believe your child has shared information with us, please contact us.

12. Changes to this Privacy Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page with the updated effective date. Continued use of the website after changes constitutes your acceptance of the new policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

📧 support@belleposhak.com