🚚 Shipping Policy

Effective Date: 2025-04-15
Applies to all orders placed on www.belleposhak.com

1. General Overview

At BellePoshak, we understand that timely delivery is essential to your satisfaction. Our Shipping Policy outlines the methods, timelines, and responsibilities involved in getting your order safely to your doorstep. By placing an order with us, you agree to all the terms listed in this policy.

We partner with trusted logistics providers to ship worldwide, and while we make every effort to deliver your product on time, shipping timelines may vary based on your location, customs clearance, and local courier operations.

2. Processing Time

Order Processing:

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

  • Custom-stitched or specially requested products may require up to 5 business days for processing before dispatch.

Once your order is packed and ready, you will receive a shipment confirmation email with a tracking number and link.

3. Estimated Delivery Timelines

Region Estimated Delivery Time
India 3–6 business days
Canada / USA 7–12 business days
UK / Europe 8–14 business days
Australia / NZ 8–14 business days
UAE / Middle East 6–10 business days
Rest of the World 10–18 business days

Please note:

  • Delivery time begins after the order has been dispatched, not at the time of placing the order.

  • These are estimated timelines, not guaranteed delivery dates.

4. Shipping Charges

Shipping charges are calculated based on:

  • Weight and dimensions of the package

  • Delivery location

  • Delivery method selected (Standard / Express, if applicable)

We occasionally offer free shipping promotions, which will be displayed on the website homepage or during checkout.

Customs and Duties:

  • International orders may be subject to customs duties or taxes in your country.

  • These charges are the sole responsibility of the customer.

  • BellePoshak does not control or influence customs clearance processes and is not responsible for any customs delays.

5. Delivery Partners

We ship through reputed courier services including:

  • DHL, FedEx, Aramex, Delhivery, BlueDart, DTDC, and other regional providers

  • International shipping is tracked and signed upon delivery (where applicable)

Courier partners are selected based on destination and best available service.

6. Tracking Orders

Once your order is dispatched:

  • You will receive an email with a tracking ID and tracking link.

  • You can also track your order via the “Track My Order” section on our website using your Order ID and email.

  • It may take up to 24 hours for tracking to update in the courier system.

If you do not receive your tracking information within 3 business days of placing the order, please contact us immediately.

7. Address Accuracy

Customers are responsible for providing:

  • Accurate shipping address

  • Complete contact information

  • Correct pin/postal code

BellePoshak is not responsible for:

  • Delivery failures due to incorrect or incomplete address

  • Missed deliveries due to customer unavailability

If a package is returned to us due to address issues, re-delivery charges will apply, and refunds will not be issued for shipping costs.

8. Missed Deliveries / Reattempts

In case of delivery failure:

  • The courier will usually attempt delivery 2–3 times before returning the package to us.

  • If delivery fails due to customer unavailability or wrong address, we may contact you for re-shipping options.

If re-delivery is not possible, the order will be marked as “unclaimed” and stored for a limited time. Re-dispatch will only occur after additional payment for shipping and handling.

9. Delivery Delays

Delays may occur due to:

  • National holidays

  • Unforeseen weather events

  • Strikes or courier disruptions

  • Peak festival seasons (Diwali, Eid, etc.)

  • Custom clearance delays for international orders

We do not offer compensation, cancellation, or refund for such delays, as they are beyond our control.

10. Lost or Stolen Packages

BellePoshak is not liable for packages once marked as "delivered" by the courier service.

If your package is:

  • Missing: Contact us within 48 hours. We’ll help initiate a tracer with the courier company.

  • Stolen: File a report with your local authorities and courier. We will support investigations with all available information.

All claims must be initiated by the customer and supported with:

  • Tracking number

  • Order ID

  • Delivery confirmation

  • Proof of loss (if available)

11. Damaged Packages

If your order is damaged in transit:

  • Record a full unboxing video clearly showing the issue

  • Take clear photographs of packaging and item condition

  • Email us at support@belleposhak.com within 24 hours of delivery

We will initiate a courier claim and review your case. Resolution may include a replacement or refund at our discretion.

12. Refusal of Delivery / Customs Rejection

If a package is:

  • Refused by the customer at the time of delivery

  • Held by customs due to unpaid duties or documentation issues

  • Returned due to failure to respond to customs or delivery attempts

Then:

  • We do not refund shipping charges or any product cost.

  • The customer is fully responsible for customs clearance and receiving the parcel.

13. Packaging Integrity

We ensure safe, secure, and discreet packaging:

  • All products are sealed in tamper-proof packets.

  • Fragile items are wrapped with extra cushioning.

  • Packaging is generic to avoid attention during transit (especially for valuable ethnic wear).

14. Split Shipments

In rare cases, an order may be split and shipped from different warehouses due to stock availability.

Each shipment will be tracked separately, and you will be notified via email.

15. Customer Responsibilities

By placing an order, you agree to:

  • Provide accurate and complete shipping details

  • Monitor your email and tracking links regularly

  • Respond to courier calls or delivery instructions

  • Pay applicable customs/duty fees if shipping internationally

Failure to comply may result in delivery failure and no eligibility for refund.

16. Jurisdiction & Policy Enforcement

This Shipping Policy is governed by the laws of the Republic of India. Any dispute related to shipping, delivery, or fulfillment will be subject to the jurisdiction of [Insert Your City’s Legal Authority].

BellePoshak reserves the right to:

  • Modify this policy without notice

  • Select or change courier services

  • Cancel or delay orders without liability due to unavoidable circumstances

17. Contact Us

For shipping inquiries, contact us:

📧 Email: support@belleposhak.com
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST